Category Archives: News

News and comment from the wonderful world of IT and telecoms.

Great Customer Service

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Great customer service is about letting your client know they matter to you. And that starts with having a great team.

These are the key traits customers look for: Empathy; patience; clear communication; knowledge; and fast resolutions.

What else helps you give great service?  Well we think, good systems supporting the team so they know what is in play; and in our business (managed IT Support) we need to be mind readers with the ability to completely ignore what is being said in favour of what might be meant. We pride ourselves on giving great customer service!

If you need to upgrade your systems to improve your customers’ experience then contact LIS to help drive the change.

#thecustomerisalwaysright #customerservice #business #mindreaders

Computers Smarter than People?

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Are computers smarter than us? It’s not that far away that they’ll be able to out think us.

Of course we know that what they are really doing is running through all the options very quickly until they find the best answer. So it’s not really thinking is it?  Unless that’s how our brains work..in which case…

For smart tech support contact LIS but if you need a good chess player contact Google

#computernews #tech  #artificialintelligence

 

A Computer Might One Day Beat Humans at All Their Own Games
Researchers develop artificial intelligence algorithm that plays against itself to master several classic games.
www.insidescience.org

 

You are the Weakest Link, Goodbye!

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The not-so-hidden truth about cyber crime: Your staff (and not hackers) could be the biggest threat.

It’s not a big surprise to LIS sadly. Business owners acknowledge the problem but don’t take the staff training and testing available from us. We see 3 or 4  clients a year that fall victim to “obvious” human attacks, with losses of £10,000 to £50,000 each time. No technical issues, no malware or other breaches just busy people  trying to be helpful. We capture and report all the technical information but that there is little if any reaction from law enforcement or banks other than a metaphorical shrug of the shoulders. If you think you might be at risk and want a free chat to cover the issue, book a call with an expert.

#cybercrime #phishing #weakestlink

The hidden truth about cyber crime: insider threats
The hidden truth about cyber crime: insider threats
John Andrews, VP, Centrify, explores cyber crime in the UK and the rising tide of privilege access management attacks
www.information-age.com

 

Brexit Looms

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As Brexit staggers ever closer, banks forecast the worst year for business since 2009, what are your thoughts about the state of the economy?

It’s a tough world for business right now…what with Brexit, Pensions, GDPR, NMW, 2020 and plenty more.  Increased taxes, levies and regulation and an increasing US style litigious culture all seem to be against providing employment and making a profit.  LIS can sort out the 2020 problem for you but for the rest we, like you, are looking for the missing paddle! If you think a more efficient IT system might help, contact LIS or if you prefer book a phone meeting to discuss the options.

#shareyourviews #business #brexit

Bank forecasts worst UK growth since 2009
Bank forecasts worst UK growth since 2009
Brexit uncertainty and a slowing global economy prompt the Bank of England to cut its growth forecast.
www.bbc.com